Shipping policy
Shipping Policy
Thank you for shopping with us! We want to make sure your order reaches you safely and as quickly as possible.
Processing Times
Orders are processed within [1–3 business days] after your order has been placed.
Please note that orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Times
Once your order has been dispatched, estimated delivery times are:
- UK Standard Shipping: [2–5 business days]
- UK Express Shipping: [1–2 business days]
- International Shipping: [5–14 business days]
Please note that delivery times are estimates and may vary due to circumstances outside of our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the shipping option selected.
We may occasionally offer free shipping promotions, which will be clearly advertised on our website.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.
Please allow up to 24–48 hours for tracking information to update.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at [your email address] and include your order number.
We will do our best to help locate your order.
Incorrect Address
Please make sure your shipping address is correct before completing your purchase.
If you provide an incorrect or incomplete address and your order is returned to us, additional shipping charges may apply to resend your order.
Lost or Damaged Packages
If your package arrives damaged, please contact us as soon as possible at [your email address] with your order number and photographs of the damaged packaging/product.
We will review the issue and work with you to find an appropriate solution.
International Orders
International customers may be responsible for any customs duties, import taxes, or other fees charged by their country. These fees are not included in our shipping charges unless otherwise stated.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
Email: melorysouthcottplays@gmail.com
We’re happy to help!💕